How to fix the problem of photos taken by iPhone X but unreadable on Computer

novandak

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When taking pictures with iPhone X and both iPhone 8 and 8 Plus, by default Apple will choose to set new image format. The problem is that you can only read this format on an iPhone that can not be shared to other devices, such as Windows, older MacOS version and even Android smartphones. The following tips will make new image formats on iPhone readable on these devices.

How to fix the problem of photos taken by iPhone X but unreadable on Computer 1.jpg

iOS 11 comes with all new Apple image and video formats.

Here you will learn the way to turn off new format in iOS 11 or later. When disabling it, iPhone will save the image in JPG format like before. Note that you will lose the portrait effect when converting new format to JPG or PNG.

Which devices support new image and video formats
- With the image, the new format can be opened on iOS 11 and MacOS High Sierra (10.13). You will not be able to open on earlier versions of Windows, Android, MacOS Sierra before, and iOS.
- With video, the new format is compatible with Windows 10, iOS 11, Android 5.0 and later and macOS High Sierra. Meanwhile you will not be able to open on Android 4.4.4 or earlier, MacOS Sierra or lower, iOS 10 and below, and Windows 8.1 and below.

Change the new formatting settings to JPG
- Open Settings on iPhone.

How to fix the problem of photos taken by iPhone X but unreadable on Computer 2.jpg

Switch to Most Compatible for photos and videos stored in older compatible formats.

- Touch Camera and select Formats.
- You need to select Most Compatible. This option saves all of the camera's image and video files to the .JPG format for images and (.MOV) to the video.

Change the new formatting settings to JPG and PNG
You can also use third-party online tools or software on your Mac and Windows to do this. SynciOS is a great tool for exporting new formats (HEIC, HEIF, HEVC) to JPG. You can download it at http://www.syncios.com/.

How to fix the problem of photos taken by iPhone X but unreadable on Computer 3.jpg

SynciOS will help you in converting new Apple files to old files.

Once downloaded and installed, open SynciOS on your computer or Mac. Here you will see the Import option, click on it.
Choose the photo you want to have a copy on your computer or Mac from new iPhone. You can choose today, last 7 days...as you wish.

How to fix the problem of photos taken by iPhone X but unreadable on Computer 4.jpg

The process of changing format with SynciOS.

Now click on Export. Your photos will be downloaded in original format and also in new format (JPG) file.

Convert photos and videos into compatible formats
Let iOS automatically convert new images and videos into Windows or MacOS compatible format using the Automatic feature.

How to fix the problem of photos taken by iPhone X but unreadable on Computer 5.jpg

Set up in the Photos app section of iOS 11.

To do this, open Settings on iPhone, select Photos and Automatic.
Connect iPhone to Windows or Mac. The application will automatically search for new photos and videos to import into Windows system.
If you can not import photos from your iPhone to your computer or Mac, try third party software like SynciOS mentioned above. Otherwise keep the original format as this saves a lot of space. To do that go to Settings> Photos> Keep Originals.
 
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